Home Services Toronto Privacy Policy

Last updated: May 24, 2018

 

Home Services Toronto ("us", "we", or "our") operates the www.HomeServicesToronto.com website (the "Service") and provides this updated Privacy Policy. We may modify this Policy from time to time. When we post changes to this Policy, we will revise the “last updated” date at the top of this page. We encourage you to periodically review this Privacy Policy to be informed of how we collect, use, protect and disclose your information.

By accessing and/or using our Services, you signify your understanding of, and agreement with, this Policy. If you do not agree with our policies, please do not access our Services.

 

Our Privacy Policy explains:

    - What information we collect and why we collect it
    - How we use that information
    - Your choices with respect to collection and use of your information
 

We've structured our website so that, in general, you can visit Home Services Toronto on the Web without identifying yourself or revealing your personal information. We make this notice readily available at the bottom of every Home Services Toronto Web page.

  1. Collection and Use of Personal Information
  2. Collection and Use of Non-Personal Information
  3. Cookies and Other Technologies
  4. Disclosure to Third Parties
  5. Protection of Personal Information
     
  6. The existence of Automated Decision-Making, Including Profiling
  7. Retention of Personal Information
  8. Access to Personal Information
  9. Children
  10. Third-Party Sites and Services
     
  11. Geolocation Information
  12. International Users
  13. Changes to this Policy
  14. Contacting us

1. Collection and Use of Personal Information:

- What personal information we collect

When you order our services or apply for open positions, we may collect a variety of information, including your name, address, phone number, e-mail address, IP address, location information, When you apply for Home Services Toronto open positions, you provide us with your educational and employment background.

We also provide an Online Purchase Services powered by Stripe. When you choose to use it, you supply the personal contact information of your choice to that secure credit card transactions provider. We encourage you to review the privacy policy of any company before submitting your personal information.

We will not collect your personal financial information, including your credit card number and billing address, in order to complete purchase transaction at Home Services Toronto website. Such information is collected and handled by Stripe (online purchase services provider).

 

- How we use your personal information

We use such information for the following general purposes: to provide you with the services you request; to communicate with you in general; to respond to your questions and comments; to occasionally notify you about special offers or services that may be of interest to you; to prevent potentially prohibited or illegal activities; to resolve disputes, or troubleshoot problems.

 

- Source of your personal information where they are not collected from you

We may supplement the information we collect with information from other sources, such as publicly available information from social media services or commercially available sources. Make sure you are comfortable with what they share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on such third party services.

2. Collection and Use of Non-Personal Information:

We may use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit Google ad and content network privacy policy.

Non-personal data is aggregated for reporting about Home Services Toronto website usability and performance. It is also used to improve the customer experience, usability and website content.

3. Cookies and Other Technologies:

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

We and our partners use cookies and other technologies to identify your browser or device when you use our website. We also use these technologies to collect and store information when you interact with Online Purchase Service such as Stripe, or third-party advertising companies to serve ads. For more information check our Cookies Policy.

4. Disclosure to Third Parties:

We do not sell, rent or lease our customer lists to third parties

- Service Providers

We may share personal information with a limited number of our service providers, such as email delivery, website hosting, advertising, and information processing. These service providers may need to access personal data to perform their services. These companies are obligated to protect your information and predominantly located in Canada and USA.

- Others

In some circumstances, we may be legally required to disclose your personal information, because a court, the police, another judicial or law enforcement body, or government entity has asked us for it.

5. Protection of Personal Information:

We take the security of your personal information very seriously. When your personal data is stored by Home Services Toronto, we use secure computer systems and we control who has access to information, using both physical and electronic means. All reasonable steps are taken to ensure that your personal information is kept secure from unauthorized access, but we cannot guarantee it will be secure during the transmission process to this website because this transmission is not controlled by us. Home Services Toronto and Online Purchase Service such as Stripe protects your personal information during transit using encryption such as Transport Layer Security (TLS).

When you reply to our website blog postings, your personal information you provide at the time and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances.

6. The existence of Automated Decision-Making, Including Profiling:

We do not carry out automated decision making including profiling that affects you.

7. Retention of Personal Information:

We will only retain your personal information while we are using it, for as long as is necessary and as permitted by applicable laws. We may also continue to retain your personal information to meet our legal requirements or to defend or exercise our legal rights. After we no longer need to retain your personal information, it will be deleted or securely destroyed.

8. Access to Personal Information:

You can help us to ensure that your contact information and preferences are accurate, complete, and up to date by contacting us via email. For other personal information we hold, we will provide you with a copy for any purpose including to request that we correct the data if it is inaccurate or delete the data if Home Services Toronto is not required to retain it by law or for legitimate business purposes.

We may decline to process requests that are frivolous or vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes.

9. Children:

We strongly believe in protecting the privacy of children. Our services are not directed to children under the age of 13, or equivalent minimum age in the relevant jurisdiction, and they are not permitted to or access or use our website at any time or in any manner, and we request that they not provide personal data through our services.

If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.

10. Third-Party Sites and Services:

We may provide links to connect to other websites. These websites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you review. We are not responsible for its content, any use of the website or the privacy practices of the operator of the website.

Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

11. Geolocation Information:

The browser that you use to access our Services may transmit certain geographic information and information regarding the capabilities or features of your computer or software to us. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by us and our partners to provide and improve location-based services.

For instance, your device may share its geographic location with application providers when you opt in to their location services. We may collect your computer's or device’s IP address in order to help us tailor the service to your location. By using such service, you hereby consent to our collection and use of your geolocation information as described.

12. International Users:

If you are visiting our website from outside of Canada, please be aware that your information may be transferred to, stored, and processed in USA and Canada, where our servers are located and our central database is operated. The data protection and other laws of Canada and USA and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy policy.

13. Changes to this Policy:

We will occasionally update this Online Privacy Policy to reflect company and customer feedback. Home Services Toronto encourages you to periodically review this Policy to be informed of how Home Services Toronto is protecting your information.

14. Contacting us:

We value your opinion. If you have comments or questions about our privacy policy, please email us using our customer service and feedback form.